So, you need to decide what you are willing to do. Windows migrating to a new version (and drivers fail / become outdated), This issue can be the result of an old driver (subject likely already covered by HP Support), What does break, can break, and has likely broken is the relationship between the fingerprint data ( Windows) and the ability of Windows to manage, save, and use the fingerprint data. There are likely a couple of things going on, neither of which have anything to do with the hardware. Physical failure can happen, of course, it is just not as common as having Windows stomp all over the setup. Neither of these options appeals to me, so I'm checking to see if anyone else out there has experienced this issue and found a Observationįingerprint sensors are usually very stable, they do not often physically break, in other words. I have contacted HP Support again and they are telling me that I must either do a factory reset or send my computer back for repair or replacement. The fingerprint scanner worked for about a day, and then it no longer recognized my fingerprint. I contacted HP Support in October and the tech updated my BIOS driver. I can logon using with my fingerprint without issues the next couple times, but then after the third time or so, my fingerprint is no longer recognized. I continue to experience this problem until I go back into Windows Hello and remove and re-add my fingerprint. Then, the next time, it says that my fingerprint is not recognized and that I must use my PIN. I do this maybe one or two more times without any issues. I logon using my fingerprint, and it works great. I have been having this recurring issue since purchasing my Spectre x360 just a couple months ago: I use Windows Hello to set up my PIN and fingerprint. Business PCs, Workstations and Point of Sale Systems.
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